What our Customers think

Based on 111 reviews
95%
(106)
3%
(3)
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(0)
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2%
(2)
Amazing quality

I'm so happy with my order. I ordered a chick for my mum for Christmas with one of my grandads voicemails in. He recently passed away so it's a really lovely way of her to still hear his voice.
The chick is amazing quality so lovely and soft and I've been told the voice never runs out like other companies she just has to replace the batteries.
Customer service was amazing and it was delivered within 48 hours of ordering.
Thankyou so much! Highly recommended!

Amazing quality and excellent customer service

I'm so happy with my order. I ordered a chick for my mum for Christmas with one of my grandads voicemails in. He recently passed away so it's a really lovely way of her to still hear his voice.
The chick is amazing quality so lovely and soft and I've been told the voice never runs out like other companies she just has to replace the batteries.
Customer service was amazing and it was delivered within 48 hours of ordering.
Thankyou so much! Highly recommended!

h
Gentle Grey Bear
hannah g.
Amazing Service

I can not thank Send A Bear enough. I ordered the grey bear and added my own voice note to go inside. It arrived quickly and was packaged beautifully. It was a present for my sister with our grandfather’s voice inside. The bear was also very soft and has made the perfect present. Other services like build a bear make your either go in or over a phone call to add your own voice message which is difficult when the person you would like to add to the voice box has passed. But with send a bear it was a lot easier and they replied to any messages I sent for help.
Thank you so much!
I couldn’t recommended them enough

A
Koki Koala
Anonymous
Perfect gift for loved ones

This is a gift for my mum who's husband passed away and it's his voice. And the clip was old but still sounded awesome. Worth every penny and nice quality bears

D
Speedy the Sloth
Deborah H.
A special “speedy The sloth”

Bought this for my daughter in law to hug whilst she is undergoing chemo, as she has just been diagnosed with cancer. He arrived. Beautifully packaged in super quick time. The recording of her baby heartedly laughing was so clear and just perfect. I am so happy with this gorgeous bear. He was big and soft and perfect . Thankyou team.

Great Giraffe

Gerry is excellent and my girlfriend loves him. I’m extremely pleased with your service

Memories!!

Wow. My daughter is gonna love this. Her grandads voice quality is brilliant. We are well chuffed!. Thankyou.👍👌

F
Billy Brown Bear
Faisal J.
Great service with a personal touch

Very impressed with the website, ordering system, service and despatch. Most importantly, very happy with the item too!

Just as a side note - I googled the famous 'Build-A-Bear' and created and even placed an order. They will not allow you to email or attach an audio file. Instead, they want you to call a number and record a message! I was worried this would make the quality of the audio degrade so looked elsewhere and am glad I did. That's when I found Send-A-Bear. Something so simple and so well done. Their loss if your gain!

Super!

What a great idea, and my elephant arrived very quickly and it was very well received. Thank you!

J
Amore Bear
Joanne D.
Amore Bear

Very satisfied with the bear, good quality, sound quality of the recording was very good. My young son loves it, now he as nans voice to give him comfort and remember her. He sleeps in bed with it every nite, he chose the bear, pink and purple, because it was his nans favourite colours. Way better than build a bear, would recommend send a bear a excellent choice for people who are greiving the loss of a love one.

No audio after I paid for it

I paid for an audio to the purging the teddy bear but no sound came out of the teddy bear and i also paid for next day delivery and got it 2 days after

Hi there, I'm sorry to hear you have an issue with your bear - I don't see any contact from you regarding this issue, so we'll reach out to you to get this rectified for you. I can see you used Tracked 24 which is a 1-2 working day delivery, it's not a guaranteed next day delivery with that service - we do take all feedback on board however and will look at ways to make this clearer at the checkout. Thank you for choosing us to help with your gift, have a lovely weekend!

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Al E Gator
Angel H.
Al E Gator

He arrived safely and beautifully packaged. The person who received the gift was absolutely delighted. Would definitely buy again

Hi there! Thank you so much for your kind words about Al E Gator. We're thrilled to hear that he arrived safely and the recipient was delighted with it. We appreciate your support and look forward to serving you again in the future. Have a wonderful day!

Bear

Loved it

Thank you for your positive review of Theodore the Classic Bear. We are thrilled to hear that you loved it! It means a lot to us to know that our products are bringing joy to our customers!

Wonderful

The voice was so clear and my daughter was surprised l. She has not heard her Nans voice for almost 12 years now as she sadly passed away. Thank you for helping me to make her birthday extra special.

Wonderful

The voice was so clear and my daughter was surprised l. She has not heard her Nans voice for almost 12 years now as she sadly passed away. Thank you for helping me to make her birthday extra special.

Thank you so much for leaving such a lovely review for our 'Forget-me-not Elephant'. We are thrilled to hear that your daughter was surprised and that the voice was clear. We are honoured to have helped you make her birthday extra special by bringing back memories of her Nan's voice. Thank you for choosing us!

Issue Promptly Resolved

Birthday girl t-shirt had forgotten to be included with first order however was promptly rectified once let company know about the issue. Many thanks

Hi there! Thank you so much for taking the time to leave us a review. We're glad to hear that we were able to resolve the issue with your Birthday Girl Hero Tee quickly. We appreciate your understanding and hope you enjoy your bear! Have a great day.

Lovely Bear

Beautiful bear, fast delivery and great customer service

Thank you so much for the kind words! We are thrilled to hear that you are enjoying our Gentle Grey Bear and that you had a positive experience with our delivery and customer service. It means a lot to us!

V
Brownie Bear
Victoria B.

Very helpful when I had a couple of issues. Arived quickly , beautifully packaged ,such a lovely bear. Can't wait to gift it to my daughter on her birthday .

Thank you for taking the time to leave a lovely review for our product, Brownie Bear. We are delighted to hear that you had a positive experience with our customer service team and that your order arrived quickly and beautifully packaged. We are sure your daughter will be thrilled with her gift on her birthday. Thank you for choosing our product!

Above and beyond

AGAIN A HUGE THANKYOU. A company that really cares about there products and service.

M
Army Outfit
MS S.P.F.
Incredible

Unable to leave a video as it is a gift, the men at Send A Bear has no idea the joy they have bought to us all you went above and beyond. This company really does care. A HUGE THANKYOU

Thank you so much for your kind words! We are thrilled to hear that the Army Outfit brought joy to your loved ones. Our team at Send A Bear always strives to go above and beyond for our customers. Your satisfaction means a lot to us. Thank you for choosing us.

D
Bedtime Bear
Dawn R.
Exceptional

The bear produced has exceeded expectations and the support and flexibility provided by the company to provide a bespoke service was undoubtedly above on beyond. Communication and dispatch of the bear was effective and professional. I love the fact this company offers a bear made from recycled materials to appeal to the environmental impact on society. Highly recommended. From a very happy customer.

Thank you so much for your kind words and for taking the time to leave a review. We are thrilled to hear that our Bedtime Bear exceeded your expectations and that our customer service met your needs. We take pride in offering environmentally-friendly options and we are glad that you appreciate it. Thank you for recommending us and for being a happy customer. It means a lot to us. Have a great day!

Heartbeat bear

Absolutely phenomenal quality bear, phenomenal sound quality absolutely perfect *****

Thank you for your kind words about our Bailey Bear! We are thrilled that you are happy with the quality and sound of the product. Thank you for giving us a perfect rating! We truly appreciate your support. Happy cuddling!

C
Brownie Bear
Chris B.
Absolutely Terrific

I am so pleased with my bear, its so soft and you can hear the voice message so clearly. I was so impressed with this order, that I made another one a few days later.

Hi there! Thank you so much for taking the time to leave such a wonderful review for our Brownie Bear. We're thrilled to hear that you love how soft and clear the voice message is. We appreciate your continued support and look forward to serving you again in the future. Have a great day!

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Coco Bear
Nikki R.
So quick and so adorable!!

I was beyond happy with this experience! I bought my nephew a teddy with my late grandma singing in the voice box, it melted everyone’s heart. And arrived so quickly! 100% use this company again

Hi there! Thank you for your kind words and for choosing Coco Bear for your nephew's special gift. We're thrilled to hear that your experience with us was quick and that the teddy with your late grandma's voice box melted everyone's heart. We're so happy we could bring a little bit of joy to your family. Thank you for your support and we look forward to serving you again in the future. Have a wonderful day!

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Bamboo the Panda
Nasser P.
Happy customer

Very happy with our product. Great quality and very quick turnaround

Thank for your kind review and for choosing our product 'Bamboo the Panda'! We are thrilled to hear that you are pleased with the quality and turnaround time. We strive to provide the best experience for our customers and we are glad to know we have met your expectations. Have a wonderful day!