Very impressed with the website, ordering system, service and despatch. Most importantly, very happy with the item too!
Just as a side note - I googled the famous 'Build-A-Bear' and created and even placed an order. They will not allow you to email or attach an audio file. Instead, they want you to call a number and record a message! I was worried this would make the quality of the audio degrade so looked elsewhere and am glad I did. That's when I found Send-A-Bear. Something so simple and so well done. Their loss if your gain!