Sending Questions

How does Send A Bear work?

Send A Bear is a service that allows you to send personalised stuffed animals anywhere in the UK with free delivery. Just choose your fluffy favourite, add any scents or sounds, plus any clothing that catches your eye - and then add a handwritten note by filling in the box.

Your custom teddy bear with be neatly wrapped in tissue paper and sent in the box of your choosing.

Will they know who sent it?

When we send your personalised stuffed toy, we don't include buyer details. You'll need to make sure you write who it's from in the handwritten card box. The recipient will not know who sent the package unless you specifically include your name when ordering.

We do always reserve the right to reveal the sender's information if the recipient reaches out to us in regards to who sent the package - so please don't use our service unless it's with good intentions.

How quickly will my bear arrive? 

We despatch orders Monday to Friday, usually the same day (especially when ordered before 3:00pm). If for some reason we're unable to send it that day, it will usually leave the next working day.

For example: Order by 3:00pm Monday, we'll build and despatch your order that day. If there are any delays or issues, we'll send your order Tuesday or we'll contact you to explain any updates.

The actual time taken for delivery will depend on which service you choose - standard delivery is usually delivered within 1-3 working days. Express delivery is usually delivered the next working day.

Do you offer free delivery?

Every order we send is available with free delivery! We use Royal Mail 1st Class to ensure your order arrives pretty quickly - usually within 1-3 working days from despatch.

You can check out our other delivery options here.